Refund Policy

When you can get your money back, and how wallet funds and credits work.

Last updated Nov 10, 2026Effective immediately

In plain English

New services can be refunded within 48 hours of purchase. Just ask.
Renewals and older services aren't refunded, but you can cancel any time before your next renewal.
Wallet money never expires, but it can't be withdrawn.

This summary is for convenience. The full text below is what applies.

1. 48-hour guarantee

If you're not happy with a new service, ask for a refund within 48 hours of your first payment for it, and we'll refund that payment to its original payment method.

The guarantee covers your first purchase of a service. It doesn't cover renewals, upgrades, or services suspended or terminated for breaking our Terms or Acceptable Use Policy.

2. Renewals and cancellations

Monthly renewals aren't refundable. To stop being charged, request a cancellation before your next renewal date. Your service stays online until the end of the period you've paid for.

3. Wallet funds, credits and gift cards

NodeX Wallet balances can be spent on any NodeX service. They never expire, but they can't be withdrawn as cash.
Promotional credits have no cash value and may have an expiry date.
Redeemed gift cards can't be refunded.

4. Outages

If a significant outage on our side affects your service, contact support. We'll review it and may add credit to your wallet as a goodwill gesture.

5. Chargebacks

Please contact us before disputing a payment with your bank. We can usually sort things out faster. Services linked to a disputed payment may be suspended while the dispute is open.