Terms of Service

These Terms of Service ("Terms") are an agreement between you and NodeX Hosting ("NodeX", "we", "us"). By creating an account, buying a service or using nodexhosting.net, you agree to these Terms, our Acceptable Use Policy, our Refund Policy and our Privacy Policy.

If you don't agree, don't use our services.

You must be at least 13 years old to create an account. If you're under 18, you need permission from a parent or guardian to make purchases, and they're responsible for those purchases.

You're responsible for: - Giving us accurate account information and keeping your email address up to date. - Keeping your sign-in methods secure, including your password, passkeys, authenticator app and any connected Discord or Google account. - Everything that happens under your account, including actions by collaborators you invite to a server.

Tell us through a support ticket from your dashboard (nodexhosting.net/dashboard/tickets) if you think your account has been compromised.

NodeX provides hosting for Discord bots, game servers and similar applications. Each service runs with the memory, CPU and storage you chose at checkout and is managed through our control panel.

We work hard to keep services online, but we don't guarantee uninterrupted or error-free service. Planned maintenance and incidents are posted on our status page.

We may change, add or retire plans and features. If we retire a plan you're using, we'll give you reasonable notice and help you move to a comparable one.

Plans are billed monthly in US dollars, in advance. Payments are processed by Stripe.

• Your subscription renews automatically each month until it's cancelled.
• If "pay from wallet first" is turned on, renewals use your NodeX Wallet balance before charging your saved payment method.
• Prices are shown at checkout. If we change the price of a plan you already have, we'll tell you before the change applies to your next renewal.
• You're responsible for any taxes that apply to your purchase.

If a payment fails, we'll retry it and email you. If it still can't be collected after the final attempt, your services may be suspended until the balance is paid.

Money added to your NodeX Wallet can be used for NodeX services only. Wallet balances can't be withdrawn or transferred, and they don't expire.

Promotional credits we give you may have an expiry date, which is shown when they're issued. Gift cards can be redeemed once, into the wallet of the account that redeems them.

To cancel a service, open a cancellation request from your billing page. Our billing team will confirm it by reply.

Your service stays online until the end of the period you've already paid for. After that, the server and all of its files are permanently deleted. Download anything you want to keep before then.

You keep ownership of the code, files and data you put on our servers. You give us permission to store, copy and process them only as needed to run your service, keep it secure and comply with the law.

You're responsible for your own backups. We may offer backup tools, but we can't guarantee that any data will be recoverable.

You must follow our Acceptable Use Policy. You're also responsible for following the terms of any platform your service connects to, including Discord's Terms of Service and Developer Policy for bots.

We may suspend or terminate a service or account if: - A payment is overdue. - You break these Terms or the Acceptable Use Policy. - Your service puts our network, other customers or third parties at risk. - We're required to by law.

Where we reasonably can, we'll warn you first and give you a chance to fix the problem. For serious abuse, such as attacks on other networks or illegal content, we may act immediately and without a refund.

You can close your account at any time by asking through a support ticket from your dashboard (nodexhosting.net/dashboard/tickets).

Our services are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

To the fullest extent the law allows, NodeX isn't liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to the services is limited to the amount you paid us in the 12 months before the claim arose.

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Florida, and you agree to their jurisdiction.

We may update these Terms from time to time. When we make significant changes, we'll update the date at the top and, where appropriate, email you. Continuing to use our services after a change means you accept the updated Terms.

Questions about these Terms? Reach us through a support ticket from your dashboard (nodexhosting.net/dashboard/tickets).